Clients must report faults via WhatsApp or Email.
The report must include videos and pictures of the water purifier.
Complaints without videos and pictures will not be registered.
PureH2O Africa Limited will respond within 2 working days from the date of receiving the
required information.
A site visit or virtual analysis will be scheduled accordingly
After the site visit or virtual assessment, the client will be informed about: Estimated rectification time
Repair cost based on the identified fault
Respectful Communication:
Clients must engage with PureH2O Africa Limited’s team members in a professional and respectful manner.
